At Dipak Tours and Travels, we currently do not accept online payments or bookings directly through our website. As such, our refund process only applies to transactions or bookings handled offline or through direct communication.

1. Nature of Transactions

• All travel inquiries (for flights or hotels) submitted through the website are non-binding and do not involve instant bookings or payments.

• Any payments made (if applicable) are handled offline or through direct bank transfers, after confirmation and communication with our team.

2. Refund Eligibility

• Refunds are applicable only when payments have been made for confirmed services and are subject to the terms of the respective airline or hotel.

• If a cancellation is requested after confirmation, refunds (if any) will be processed based on the cancellation policy of the third-party provider (e.g., airline or hotel).

• Service or consultation charges (if applicable) are non-refundable.

3. Cancellation Timeframe

• Cancellations must be requested in writing (via email or WhatsApp) within the time limits provided at the time of confirmation.

• Delayed cancellations may lead to partial or no refund, depending on vendor policy.

4. Refund Processing Time

• Eligible refunds will be processed within 7 to 14 working days after approval.

• The refund amount will be transferred through the original payment method or other mutually agreed mode.

5. Non-Refundable Cases

• No refunds will be provided in the following cases:

  • No-show by the customer at the time of travel

  • Last-minute cancellations not in line with vendor policies

  • Delays or issues caused by incomplete information or miscommunication